Clik here to view.
How Speech Analytics Can Reduce Costs & Improve Contact Center Efficiency...
Fact: Contact centers are set up to handle all customer communications (inquiries, complaints, etc.) and have a direct influence on the customer experience. Fact: Contact centers can also be huge cost...
View ArticleClik here to view.
16 Examples of Artificial Intelligence Across 6 Industries
Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...
View ArticleClik here to view.
Improving Healthcare Customer Experience With Speech Analytics
The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to deliver...
View ArticleClik here to view.
Want to Improve the Patient Experience? Stop Sending Bad Surveys
In the United States, healthcare is a $3.5 trillion a year market and employs 1 in 8 Americans. For a market with huge impact and under tremendous scrutiny, you would expect medical organizations to...
View ArticleClik here to view.
Gone Virtual: Recap of the CETX Conference
After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our...
View Article
